Terms of Service

1.Who these terms are between

StillOpen (“StillOpen”, “we”, “us”) provides booking software at stillopen.app. These terms form a binding agreement between StillOpen and the business that creates an account (“you”, “the business”). By creating an account, subscribing to a plan, or using any part of the service, you accept them.

Throughout these terms, “customer” means a person who books an appointment with you through your StillOpen booking page. Customers are your customers, not ours — see clause 8.

If you accept these terms on behalf of a company or other organisation, you confirm you are authorised to bind it.

2.What StillOpen provides

StillOpen is subscription software for appointment-based local service businesses. Each business gets a hosted booking page at stillopen.app/your-business where customers pick a service, a staff member and a time slot and book an appointment. You manage services, staff, availability, bookings, customers and payments from a web dashboard.

Depending on your plan, the service also includes booking-page customisation and branding, transactional email and SMS notifications, virtual/online services with automatically created meeting rooms, AI-assisted content and scheduling tools, an AI voice receptionist, a public REST API, SAML single sign-on with SCIM provisioning, and listing in our public Discover directory. Clause 4 sets out which plan includes what.

Everything we sell is digital and delivered immediately. We ship no physical goods.

3.Your account

You must be at least 18 years old and provide accurate account and business details. You are responsible for everything that happens under your account, including actions taken by your staff members and by anyone you invite. Keep your password confidential and tell us promptly at legal@stillopen.app if you believe your account has been compromised.

Your booking page slug (the /your-business part of your URL) is allocated on a first-come basis. We may reclaim a slug that infringes someone else’s trade mark, impersonates another business, or belongs to a closed account.

We may use automated bot checks on signup and other public forms and refuse an account that fails them.

4.Plans, limits and features

StillOpen has three plans. The limits below are enforced in the product, not just advertised:

Some capabilities are tied to a minimum plan: virtual/online services require Pro or above; the AI voice receptionist, public API access, SAML SSO with SCIM, online payments through Stripe Connect, up to five brands, and the option to remove the “Powered by StillOpen” badge from your booking page require the Business plan.

When you reach a limit, the affected action is blocked until the next billing period or until you upgrade. Reaching a limit does not suspend your existing bookings or delete your data.

We may add, change or withdraw individual features. If a change materially reduces what your current plan includes, we will tell you by email before it takes effect and you may cancel under clause 5.

5.Fees, billing and cancellation

The Free plan costs nothing. Paid plans are billed monthly or annually in advance, through Stripe, in US dollars, euro or Romanian lei:

Trials. Paid plans start with a free trial — 14 days by default, longer for some business types. We collect a payment method up front; billing begins automatically when the trial ends unless you cancel first.

Renewal.Subscriptions renew automatically at the end of each period at the then-current price until cancelled. We will give at least 30 days’ notice by email before a price increase takes effect for you.

Cancellation. You can cancel at any time from the billing page in your dashboard, which opens the Stripe billing portal. Cancellation takes effect at the end of the period you have already paid for; you keep paid features until then and your account reverts to the Free plan afterwards. We do not pro-rate part-periods, though we may issue a discretionary refund.

Failed payments.If a payment fails, Stripe retries it and we email you. If every retry fails the subscription is cancelled and the account returns to the Free plan, with the Free plan’s limits.

Taxes. Prices exclude VAT and other applicable taxes, which are calculated at checkout based on your billing location. You are responsible for supplying a valid tax ID where one applies.

6.One-off purchases and add-ons

These are bought separately from your subscription:

• Discover boost — promoted placement in our public directory, sold as a one-off for 1 month (€29), 3 months (€79) or 6 months (€149). Placement starts immediately on payment and ends when the period expires. A boost improves placement; it does not guarantee any ranking, traffic or bookings.
• Booking-page templates — one-off purchases from the in-app marketplace, applied to your booking page immediately on payment.
• Custom domain — €12 per month to serve your booking page on your own domain. You supply and keep the domain and point its DNS at us; the add-on is billed alongside your subscription and cancels the same way.

Because all of these are digital and delivered immediately, they are non-refundable once active, except where a refund is required by consumer law.

7.Your content and your listing

You keep ownership of everything you put into StillOpen — your business details, services, prices, logo, photos, page copy and custom CSS. You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt for display, and publish that content for the purpose of operating the service: rendering your booking page, showing you in the Discover directory, generating link previews, and sending notifications on your behalf. The licence ends when you delete the content or close your account, apart from copies retained in backups for the period described in the Privacy Notice.

You confirm that your content is lawful and that you have the rights to use it, including for any photo, logo or trade mark you upload.

We may review, decline or remove a listing from the public Discover directory at our discretion. Removal from the directory does not affect your booking page.

StillOpen’s own software, brand, design and documentation remain ours. Nothing in these terms transfers them to you.

8.Taking payments from your customers

Businesses on the Business plan can accept payments on their booking page through Stripe Connect. Payments are handled by Stripe under an Express connected account that you onboard into directly. Stripe collects your identity and bank details itself — StillOpen never sees or stores them, and never handles card numbers. Your use of Stripe is governed by the Stripe Connected Account Agreement, which is between you and Stripe.

What you can sell. Appointments (paid in full or as a deposit you set, with the balance collected later by payment link), gift cards, prepaid service packages, recurring memberships, and tips.

Our fee. StillOpen retains an application fee of 1.5% of the amount chargedon appointment payments, gift cards and packages. Balance payments and tips carry no StillOpen fee. Stripe’s own processing fees are separate and are set by Stripe.

Who the contract is with. The appointment, gift card, package or membership is a contract between you and your customer. StillOpen is not the seller or the provider of those services. You are responsible for delivering them, for your own cancellation, no-show and refund policy, for pricing and tax, and for meeting the consumer-protection, licensing and health-and-safety rules that apply to your trade.

Refunds and disputes. You issue refunds from your dashboard, or ask our support team to. A refund on a payment that was routed to you reverses the transfer and returns our application fee, so the refund is borne by you. You are responsible for chargebacks and disputes on your sales and for any resulting fees.

Payouts.Stripe pays out to your bank account on its own schedule and may hold a reserve. Because appointments are usually booked for a future date, Stripe may treat your account as higher risk. Payout timing is Stripe’s decision, not ours.

9.Your customers' data

You are the data controller for the personal data your customers give you through StillOpen — their name, contact details, booking history and any intake answers. We process it on your instructions, as your processor, under the terms of our Data Processing Agreement, which forms part of this agreement and is available from legal@stillopen.app.

That means you are responsible for having a lawful basis to collect the data, for publishing your own privacy notice, for handling your customers’ access and deletion requests (we give you export and erasure tooling in the dashboard and the API), and for obtaining consent before sending marketing. We tell you about any new sub-processor before it starts processing, and you have 14 days to object. The current list is at stillopen.app/legal/subprocessors.

For how StillOpen handles data in its own right, see the Privacy Notice.

10.AI features

Some features generate text, page designs, images or spoken replies using AI models operated by third parties (see Sub-processors). This includes theme and page generation, the dashboard copilot, the booking-page concierge, marketing content, image generation and the voice receptionist.

AI output is a suggestion. It can be wrong, incomplete or unsuitable, and you are responsible for reviewing anything you publish or send to a customer. Where a feature answers customers directly — the concierge or the voice receptionist — you are responsible for enabling it and for what it says on your behalf, and you should not rely on it for medical, legal, financial or safety-critical advice. Do not put special-category data into AI prompts.

11.Acceptable use

You must not use StillOpen to:

• offer anything illegal where you operate, or anything you are not licensed or qualified to provide;
• list a business that does not exist, impersonate another business, or post fake reviews or fabricated availability;
• send unsolicited marketing by email, SMS or WhatsApp, or message customers who have opted out;
• upload malware, attempt to break authentication or access another business’s data, probe the API for vulnerabilities without our written permission, or bypass plan limits or rate limits;
• scrape the Discover directory or other businesses’ booking pages, or resell access to the platform without an agreement with us;
• use custom CSS or page content to hide required disclosures, mislead customers about who they are paying, or break the page’s accessibility;
• launder money, process payments for a third party, or run transactions that are not for services you actually deliver.

Report abuse to legal@stillopen.app.

12.Availability and support

We aim to keep StillOpen available at all times and monitor it continuously, but we do not commit to a specific uptime percentage unless we have agreed one with you in writing. We may take the service down for maintenance, and will give notice where planned work is likely to be disruptive.

Support is by email. We aim to respond within two business days and treat outages and security issues ahead of everything else.

13.Suspension and termination

You can close your account at any time from your dashboard settings.

We may suspend or close an account that breaches these terms, that fails to pay, that exposes us or our customers to legal or security risk, or that we are required to act on by law. Except where the breach is serious or where the law requires immediate action, we will warn you first and give you a chance to fix it. Suspension disables your booking page; your data is retained during the suspension.

After termination we keep your data for 30 days so it can be exported or restored, then delete it — apart from booking and payment records we are required to retain for tax and audit purposes. Retention is described in full in the Privacy Notice.

14.Disclaimers and liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that AI output will be accurate, or that using StillOpen will produce any particular number of bookings or amount of revenue.

To the extent the law allows, neither party is liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss of data that could have been avoided by keeping your own export. Our total liability arising out of or in connection with this agreement in any 12-month period is limited to the greater of the fees you paid us in the 12 months before the claim, or €100.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

You will indemnify us against claims brought by your customers or by third parties that arise from the services you sell, the content you publish, or your breach of these terms.

15.Changes to these terms

We may update these terms. For material changes we will email the address on your account at least 30 days before they take effect and update the “last updated” date at the top of this page. Continuing to use StillOpen after that date means you accept the revised terms; if you do not, cancel before they take effect.

16.Governing law and disputes

These terms are governed by the laws of Romania, and the courts of Romania have exclusive jurisdiction over any dispute arising from them. If you are a consumer resident in the European Union, this does not remove the protection of the mandatory laws of your country of residence or your right to bring proceedings there.

Before starting proceedings, please contact us at legal@stillopen.app so we can try to resolve the matter directly.

17.General

These terms, together with the Privacy Notice and — where we process your customers’ data — the Data Processing Agreement, are the entire agreement between us. If a clause is found unenforceable, the rest stays in force. Our not enforcing a term is not a waiver of it. You may not transfer this agreement without our consent; we may transfer it as part of a merger, acquisition or sale of the business, on notice to you.

Notices to us go to legal@stillopen.app. Notices to you go to the email address on your account.